Social Media Marketing (SMM) is the use of social media platforms (like Facebook, Instagram, Twitter/X, LinkedIn, TikTok, and YouTube) to promote a brand, product, service, or idea.
Promote a brand, product, or service
Engage with customers or audiences
Build brand awareness and reputation
Drive website traffic and sales
Goals of SMM:
Brand Awareness → Making more people know about your brand.
Engagement → Building relationships with your audience through likes, shares, comments, and messages.
Lead Generation & Sales → Turning followers into paying customers.
Customer Support → Using social media as a direct channel for solving customer queries.
Main Activities in SMM:
Content Creation – Designing posts, videos, reels, or stories that attract attention.
Paid Advertising – Running sponsored ads targeted to specific audiences.
Community Engagement – Replying to comments, running contests, polls, or live sessions.